Applications Administrator III
Location: Los Angeles, CA
Job Type: contract
Company: IDR
Category: All Other
Job Description Apply Now
IDR is seeking an Applications Administrator III to join one of our top clients in Los Angeles, CA. This role is pivotal in supporting our client's Player Support operations by managing and optimizing critical applications. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Applications Administrator III:
• Oversee the configuration, customization, and maintenance of support tooling, including CRMs and internal tools for user permissions and automation. • Manage application licenses and vendor relationships to ensure effective service delivery and cost-efficiency. • Develop strategic plans for tooling management, collaborating with cross-functional teams to enhance player support processes. • Ensure compliance with security standards and provide mentorship to partner tooling administrators. • Contract position through November 2026, requiring a Bachelor's degree or equivalent experience.
Required Skills for Applications Administrator III:
• Minimum of 5 years in CRM Application Administration, with expertise in platforms like Zendesk, Salesforce, and Intercom. • Proficient in customer service technology platforms, including CRM, CMS, and QA systems. • Experience in leading CRM migration programs and skilled in configuration, automation, and reporting. • Strong problem-solving abilities and excellent communication skills for cross-functional collaboration. • Solid understanding of global data security and compliance standards.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-ONSITE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.