Collections Operations Specialist
Location: houston, TX
Job Type: contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a Collections Operations Specialist to join one of our top clients for an opportunity REMOTE! This role belongs to a prominent utility and energy industry company focused on retail services. The position emphasizes analyzing accounts and supporting collection and disconnect processes to ensure customer account accuracy and timely service.
Position Overview for the Collections Operations Specialist:
- Responsible for analyzing accounts to determine if service disconnection is warranted based on Texas PUC rules.
- Performs balance transfers from inactive to active accounts and reviews accounts from automatic disconnect processes to ensure accuracy.
- Runs reports in SAP-CCS and BW to support disconnect, reconnect, and monitoring processes.
- Communicates with management and distribution companies to resolve failed or rejected orders or transactions.
- Analyzes aged accounts and system failures to identify root causes and improve process efficiencies.
Requirements for the Collections Operations Specialist:
- 2+ years business experience
- 6 months collections experience combined with SAP/CCS experience can substitute for 2 years of business experience
- Knowledge of the utility and/or deregulated energy industry
- Bachelor’s degree in business or related area OR experience may substitute for college education, in which case a high school diploma or equivalent is required
- Ability to analyze reports and accounts to determine actions needed to ensure timely collection and reconnections
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.