Executive Support Analyst - Onsite

Genesis10 is currently seeking an Executive Support Analyst - Onsite for a 24+ month contract position with a Global Financial Institution located in New York, NY.

This role will join a highly visible team entrusted with providing technology support to some of the top leaders of a major U.S. bank. This position goes beyond technical troubleshooting; it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making. This is an ideal position for professionals who are polished, proactive, and reliable, offering an opportunity to work alongside senior leadership in a confidential and dynamic setting.

Responsibilities:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management
• Provide accurate problem identification, ticket documentation, and customer/vendor dialogue
• Troubleshoot and triage job failures and work closely with production support and vendors to drive towards root cause identification and resolution
• Improve deployment processes, tools, architecture, design, and day-to-day technical support
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
• Deliver white-glove service with discretion at all times
• Support executive meetings and events without disruption
• Remain flexible and available for after-hours needs
• Proactively resolve issues before they affect productivity

Requirements:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
• Experience managing VIP incidents and escalations with urgency and professionalism
• Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
• Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
• Flexible to support irregular hours, on-call coverage, and executive travel/events
• Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
• Experience with device management platforms (Intune, SCCM)
• Maintain regular in-office presence, often up to five days per week

Desired skills:

• Proven track record delivering white-glove technology support to executives or senior leaders
• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
• Strong executive presence and communication skills; able to simplify complex issues in plain language
• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
• Experience in regulated industries (financial services preferred) with awareness of compliance and risk
• Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
• Deep understanding of corporate IT policies, compliance, and security protocols
• Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
• Skilled in workflow optimization and identifying opportunities for automation or simplification

Pay range:  $60.31 - $68.31 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.