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Field Support Technician

Location: Downers Grove, IL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Field Support Technician to join an organization with a focus on manufacturing support in Downers Grove, IL. This role involves providing technical assistance across multiple company sites, primarily in the Midwest, with travel required to support end-user hardware and manufacturing systems. 

Position Overview for the Field Support Technician:

• Provide hands-on, on-site technical support for desktop and laptop computers, manufacturing systems, networking devices, security systems, and telecommunications across company locations.
• Serve as an escalation resource for the Service Desk, troubleshooting hardware, software, and connectivity issues.
• Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, and camera systems.
• Install, configure, move, add, and replace end-user equipment and supporting infrastructure.
• Assist with server and data closet activities, including equipment installs and basic troubleshooting.

Requirements for the Field Support Technician:

• 2 to 5 years of experience in a technical support or end-user computing role.
• Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
• Experience supporting manufacturing or operational technology environments preferred.
• Ability to travel overnight, primarily within the Midwest, including Ohio.
• Reliable transportation to support travel between company locations.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now