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IT Support Technician

Location: Lubbock, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking an IT Support Technician to join an exciting client here in Texas! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
 

Position Overview:

The IT Support Technician I provides technical support to faculty, staff, students, and departments, focusing on basic hardware and software maintenance. Helpdesk/Call Center roles involve answering calls, offering remote support, and performing tasks similar to the desktop support team, with equal access.

Required Skills:

• 1-3 years of professional experience providing hands on support
• Experience working with ticketing systems – ServiceNow is what they use (Salesforce, ZenDesk, or any other home grown system)
• Experience with Windows, Microsoft Office Suite  (Outlook, excel, etc.)
• Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now