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IT Systems Analyst 3

Location: Lawrenceville, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Systems Analyst 3 to join one of our top clients. This role is perfect for a candidate with a strong background in end-user support, system troubleshooting, and IT infrastructure maintenance. The organization is committed to delivering high-quality technical assistance to its users.

Position Overview for the IT Systems Analyst 3:

• Responds to user inquiries and provides timely technical support via phone, email, and in-person interactions
• Diagnoses and resolves hardware and software issues, maintaining desktop system health and security
• Installs, configures, and updates desktop operating systems, applications, and peripherals
• Collaborates with the IT team to escalate and resolve complex technical issues and contribute to IT strategy
• Maintains accurate records of support requests, resolutions, and hardware/software inventory

Requirements for the IT Systems Analyst 3:

• Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience
• 5+ years of enterprise-level desktop support experience
• Experience in complex system implementations or upgrades
• Strong troubleshooting skills for complex, high-impact issues
• Excellent written and verbal communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now