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Service Desk

Location: Nashville, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, Tennessee. This role supports a high-volume service desk environment within a large public sector organization, helping end users resolve technical issues and maintain day-to-day productivity. The ideal candidate is customer-focused, coachable, and eager to build hands-on experience in a fast-paced IT support setting.

Position Overview for the Service Desk:

• Provide first-line technical support for end users by phone and through ticket-based requests.
• Troubleshoot a range of issues involving hardware, user accounts, mobile devices, and common workplace applications.
• Support collaboration and communication tools while helping users navigate technical issues in real time.
• Assist with device setup, deployment, and general service desk operations in an onsite environment.
• Deliver professional, empathetic customer service while managing multiple requests and priorities.

Requirements for the Service Desk:

• Previous experience in a service desk, call center, help desk, or customer support environment
• Strong communication skills and the ability to remain calm and professional in stressful situations
• Experience supporting tools such as Microsoft Office, Microsoft Teams, or similar business applications
• Familiarity with ticketing systems, user account support, and basic troubleshooting for devices and connectivity issues
• Ability to work onsite full-time and handle occasional physical tasks, including moving or setting up equipment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now