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Technical Support Specialist

Location: Gainseville, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Specialist to join one of our top clients in Gainesville, GA. This role is perfect for individuals passionate about enhancing online learning experiences and supporting educational technologies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Technical Support Specialist:

• Collaborate with our client's team to support and enhance distance education technologies, primarily using Blackboard LMS.
• Provide technical assistance and resolve issues related to videoconferencing tools like WebEx and productivity software such as Microsoft Office 365 or Google Apps for Education.
• Engage in strategic planning and process improvement initiatives to advance distance education programs.
• Conduct training sessions and assess the technology needs of instructional staff to ensure effective support. 

Required Skills for the Technical Support Specialist:

• Associate's degree in a related field with three years of relevant experience, or equivalent experience in lieu of a degree.
• Proficiency in Blackboard LMS and experience with help desk ticketing systems.
• Familiarity with videoconferencing software and productivity tools.
• Experience in K-12 or TCSG systems is highly recommended.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry
• Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now