WebEx Contact Center Support Lead
Location: Ridgeland, MS
Job Type: contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
IDR is seeking a WebEx Contact Center Support Lead to join one of our top clients in a dynamic and remote work environment with travel opportunities in the Eastern or Central time zones. This role is pivotal in establishing and leading an internal WebEx Contact Center support function. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the WebEx Contact Center Support Lead:
Serve as the primary hire responsible for developing and enabling a WebEx Contact Center support team.
Balance individual contributor tasks with supervisory responsibilities, providing guidance and technical direction to Tier 1 and Tier 2 support analysts.
Lead and support migrations and platform transitions to WebEx Contact Center, ensuring operational readiness and stability.
Oversee daily Tier 2 support operations, including ticket queue management, prioritization, and SLA compliance.
This is a 1-year contract position with the potential for conversion.
Required Skills for WebEx Contact Center Support Lead:
Hands-on experience supporting WebEx (Cisco) Contact Center in a Tier II or senior support capacity.
Strong ability to teach, mentor, and train technical teams on tools, processes, and best practices.
Experience with migrations, transitions, or platform rollouts for contact center technologies.
Self-motivated with excellent communication, problem-solving, and critical-thinking skills.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Remote
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.